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Message from our President/CEO Doug Burke

Message from the President/CEO, Doug Burke

Two New Iowa Credit Unions Join Shared Branching


We are excited to announce that two Iowa credit unions, Sioux Valley Community Credit Union and North Iowa Community Credit Union, are now offering shared branching. [read more]

CUSN and CUProdigy Partner


Our New Accounting Staff

Our Accounting staff is growing! Last time we updated you, we had recently hired Ginny Morris as Controller. In the past two months we have hired two new clerks, Laura James and Nikki Kuepper.

Mystery Shop Results: Who received PERFECT Scores?


By Trisha Wiggin-Fausnaugh, Business Services

Late Winter Mystery Shops

February was a disappointing months for the Mystery Shop program. The average score was much lower than usual, only 87.97%. Still, the staff at one credit union location, Capital Educators FCU at 16275 N Marketplace Blvd, Nampa, ID, received full marks from their shopper. She added the comment, “The teller made me feel welcome by being friendly and professional.”
[read more]

What’s New with our CUs!


Who’s moved?  Launched Sprig? Got a NextGen ATM?
[read more]



Message From Our President/CEO on Collaborative Services

Message from the President/CEO, Doug Burke

Video duration: 1 minute, 9 seconds

Collaborative Services Overview


By Doug Burke, President/CEO

CUSN’s Collaboration Services
It’s not just shared branching

Over the last couple years, the word collaboration has been used frequently in the various credit union trades and the credit union community. Everyone agrees collaboration is a cornerstone for credit unions and the idea of taking collaboration to a new level is desirable and intriguing, but also difficult for a variety of reasons. We believe the opportunities far out way the challenges.

[read more]