By Trisha Wiggin-Fausnaugh, Business Services
Late Winter Mystery Shops
February was a disappointing months for the Mystery Shop program. The average score was much lower than usual, only 87.97%. Still, the staff at one credit union location, Capital Educators FCU at 16275 N Marketplace Blvd, Nampa, ID, received full marks from their shopper. She added the comment, “The teller made me feel welcome by being friendly and professional.”
By Doug Burke, President/CEO
CUSN’s Collaboration Services
It’s not just shared branching
Over the last couple years, the word collaboration has been used frequently in the various credit union trades and the credit union community. Everyone agrees collaboration is a cornerstone for credit unions and the idea of taking collaboration to a new level is desirable and intriguing, but also difficult for a variety of reasons. We believe the opportunities far out way the challenges.