Most of you know by now that we offer computer based training for you and your staff. If you are new, or maybe were promoted to a new position, this may be your first time hearing about this efficient and free service.
I’ll get a call every now and then from a CU who wonders, “Just thought I’d ask if there is any sort of training tools you could help me with.
By Trisha Wiggin-Fausnaugh, Business Services
Late Winter Mystery Shops
February was a disappointing month for the Mystery Shop program. The average score was much lower than usual, only 87.97%. Still, the staff at one credit union location, Capital Educators FCU at 16275 N Marketplace Blvd, Nampa, ID, received full marks from their shopper. She added the comment, “The teller made me feel welcome by being friendly and professional.”
By Doug Burke, President/CEO
CUSN’s Collaboration Services
It’s not just shared branching
Over the last couple years, the word collaboration has been used frequently in the various credit union trades and the credit union community. Everyone agrees collaboration is a cornerstone for credit unions and the idea of taking collaboration to a new level is desirable and intriguing, but also difficult for a variety of reasons. We believe the opportunities far out way the challenges.