Save the Date – BIG Guest Speaker

CU Service Network Annual Meeting 2016

Don’t miss out on the CU Service Network Annual Meeting this year, set to be our biggest and boldest ever. We will be focusing on “shaking up the norm” and disruptive collaboration.

It has just been confirmed that we will have a very distinguished guest speaker flying in from another country – more info to come soon!

Save a spot on your calendars for Thursday afternoon, May 19th, 2016.


What’s in a Name?


We’ve noticed that many credit unions changed their names in 2015, and we’ve been wondering about it. It is an interesting trend, one that reflects the change in the credit union landscape on a larger scale. So why are credit unions changing their names?

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2016 Starts out with a BANG! Two New Employees…


We are very excited to announce the addition of two new employees to the CU Service Network team. Both will hold the position of Business Development Account Manager.

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…Our New Website new website

Notice anything different when you visit Our brand new website is up and live as of January 18, 2016!

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New Shared Branching Locations

map of USA

Shared branching continues to grow. Look for these new branches if you are in the area.

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President’s Message

Message from the President/CEO, Doug Burke

By Doug Burke, President/CEO of CU Service Network

It’s hard to believe we have turned the page on another year in which we saw more credit union regulation, a flat stock market, the Fed beginning to raise rates and the Broncos becoming the #1 seed (had to add something positive). I hope 2015 was prosperous for you and your credit union and the New Year is filled with family, friends, opportunities and success.

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Why Are Members Leaving Your Credit Union?


The credit union industry spends a lot of time talking about growing membership, but what about member retention? Take a look at this infographic for the top 5 reasons why members leave your credit union, sourced from Mark Arnold’s blog (used with permission from author).

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Spotlight on Accounting – Blong Xiong


Today we would like to introduce you to our third and final accountant here at CU Service Network: Blong Xiong. Along with Nikki Kuepper, Brian Biaesch, Controller Ginny Morris and CFO Debra Templin, Blong rounds out our growing accounting team. Let’s learn more.

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CU Times on Shared Services and Collaboration


We stumbled upon this amazing, in-depth article on CU Times last month. Author Kirk Kordeleski writes in detail about how crucial credit union collaboration and shared services are to survival.

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Mystery Shops Ramp Up for EOY

mystery shop

By Trisha Wiggin-Fausnaugh, Project Manager

The fourth quarter was a busy one for Mystery Shops with 87 completed shops. Of those 72 earned perfect scores. The average score was 95.65.

There were a few shops that had to be disputed this time.

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